Your first steps after a disputed investment

1. Write down a short timeline

Start with when you first encountered the investment, who contacted you, when you paid and when a problem became apparent. Separate what you personally observed from statements someone else made.

2. Preserve the records

Keep copies of agreements, emails, messages, payment confirmations and the website addresses involved. Save relevant screenshots with dates. Do not alter the originals or publish another person’s private details online.

3. Contact the relevant provider directly

If a payment concerns you, contact your bank or payment provider using its official contact details. Ask which reporting or payment-dispute process may apply and what information is needed. Do not assume a payment can be reversed.

4. Check official reporting channels

You can contact the police or a relevant regulator yourself. A report and a civil claim are different processes; reporting a concern does not mean that compensation will follow.

5. Prepare focused questions

Ask which parties may be relevant, whether any deadlines apply, what additional evidence is needed and what an initial assessment would cost. Do not wait for this website if a deadline may be approaching.